Support
Questions, a refund, or help connecting your recorder? Send us an e-mail and mention the Device ID shown in the app under Settings → About.
The app cannot find my recorder
Enter the IP address manually. Make sure HTTP or HTTPS is enabled on the recorder (in the Reolink app: Settings → Network → Advanced → Server settings) and that the TV is on the same network.
The high-quality stream does not play
Some cameras send the main stream in H.265, which not every TV can play in an app. Mellie Cam then switches to fluent quality automatically.
I bought a new TV
A license belongs to one TV. If you replace a defective TV, contact us and we will help you.
I want a refund
Send us an e-mail within 14 days of your purchase with the Device ID and you get your money back.